You can send us your certificate of life via the app. You need to do this within six weeks of receiving our letter or e-mail.
If you have completed all the steps in the app, you will receive a message that your certificate of life has been sent. You will receive a letter from us once we have processed your certificate in our records. If we are unable to process your certificate of life, we will contact you. We will do this no later than two weeks after you sent us your certificate of life.
No, you don’t have to do anything yourself. You’ll receive a letter from us once we have processed your certificate of life in our records.
You don’t need to own a smartphone. You can also send us your certificate of life digitally using someone else’s smartphone. For example, that of a family member or friend. Can’t do that either? You can print out the certificate of life form. Now simply follow the steps on the form.
Yes, of course you can. You can simply download the certificate of life form and print it out. You then need to take this form to an official body. This can be the municipality, the police or a civil-law notary. Ask them to complete, sign and stamp the form. If you receive an official certificate of life from the official body, you can send that certificate to us instead. Don’t forget to state your client number on the form. Has the form been fully completed and signed? Make sure to send the form to us within six weeks. If we haven’t received the form back after six weeks, then unfortunately, we will discontinue your pension payments
Already have a completed certificate of life from another body? For example, because you had to send it to the Social Insurance Bank (SVB) for your state pension (AOW)? Or to another pension provider? If you want, you can (send a copy of) that certificate to us instead. Please note: your certificate of life must not be older than three months from the date of our letter or e-mail.
Watch our instruction video here. In this video, we explain step by step how to send us your certificate of life digitally. Or perhaps a family member or friend can help you. Still experiencing problems? Feel free to contact us. We’ll be happy to assist you.
A QR code is a kind of barcode that you scan with the camera of your smartphone. This gives you easy access to a website or app. Start the app and follow the instructions in the app.
Yes, we do. You can watch the instructional video by clicking here. This is a short video about how the ReadID Ready app works. Alternatively, read the frequently asked questions about the ReadID Ready app.
You can print the e-mail and then scan the code with your smartphone. Alternatively, you can open the e-mail on another device (smartphone, tablet or PC). You can then scan the QR code on-screen with the app on your smartphone.
Some passports or ID cards do not have a chip to scan. The app is therefore unable to read the data that’s on the document. Unfortunately, you will not be able to use the app. In that case, use the certificate of life form and follow the steps on the form.
Yes, you can try again. Please wait 30 minutes before you do so.
You can contact us for a new QR code.
No, no data is stored. When you close the app, the data is removed from the phone.
We need to check the validity of your identity document. For this, we look at the personal information that is on the RFID chip of your identity document. We use this information to recognise you and to determine that you are still alive.
For security reasons, we need to process and store your personal information for a short period of time, which is never longer than 50 days. Once we’ve processed your certificate of life, we’ll delete this data. We store the same information as you previously entered on the form. This is supplemented with data from the session during which we performed the verification, such as the time at which the check was made.
Pensioenfonds PGB respects your privacy and ensures that your personal data is processed confidentially and in accordance with the General Data Protection Regulation (GDPR). You can find more information about this in the Pensioenfonds PGB Privacy statement and in the privacy statement of the ReadID Ready app. Do you have any questions about the privacy statement? Feel free to contact us.
